{"id":103348,"date":"2021-10-06T08:42:48","date_gmt":"2021-10-06T08:42:48","guid":{"rendered":"https:\/\/www.mallorcamedicalgroup.es\/privacy-policy\/"},"modified":"2026-09-29T10:17:47","modified_gmt":"2026-09-29T10:17:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column][vc_column_text uncode_shortcode_id=&#8221;692097&#8243;]<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de Contenidos<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#PRIVACY_POLICY\" >PRIVACY POLICY<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#1_DATA_CONTROLLER\" >1. DATA CONTROLLER<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#2_PERSONAL_INFORMATION_WE_MAY_PROCESS\" >2. PERSONAL INFORMATION WE MAY PROCESS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#3_HEALTH-RELATED_DATA\" >3. HEALTH-RELATED DATA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#4_PURPOSES_OF_THE_PROCESSING\" >4. PURPOSES OF THE PROCESSING<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Handling_Inquiries_and_Requests_for_Information\" >Handling Inquiries and Requests for Information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Appointment_and_Reservation_Management\" >Appointment and Reservation Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Provision_of_Health_Care\" >Provision of Health Care<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Medical_Record_Management\" >Medical Record Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Administrative_and_Financial_Management\" >Administrative and Financial Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Online_Payment_Processing\" >Online Payment Processing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Business_Communications\" >Business Communications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Website_Security_and_Operation\" >Website Security and Operation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#5_LEGAL_BASIS_FOR_DATA_PROCESSING\" >5. LEGAL BASIS FOR DATA PROCESSING<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Request_Management_Reservations_and_Contracting\" >Request Management, Reservations, and Contracting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Health_and_Healthcare_Data\" >Health and Healthcare Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Legal_Obligations\" >Legal Obligations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Business_Communications-2\" >Business Communications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Legitimate_Interests\" >Legitimate Interests<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#6_ONLINE_APPOINTMENT_BOOKING\" >6. ONLINE APPOINTMENT BOOKING<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#7_ONLINE_PAYMENTS\" >7. ONLINE PAYMENTS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#8_RECIPIENTS_AND_SERVICE_PROVIDERS\" >8. RECIPIENTS AND SERVICE PROVIDERS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#9_INTERNATIONAL_DATA_TRANSFERS\" >9. INTERNATIONAL DATA TRANSFERS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#10_DATA_RETENTION\" >10. DATA RETENTION<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#Clinical_Documentation\" >Clinical Documentation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#11_MINORS\" >11. MINORS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#12_THIRD-PARTY_DATA\" >12. THIRD-PARTY DATA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#13_RIGHTS_OF_DATA_SUBJECTS\" >13. RIGHTS OF DATA SUBJECTS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#14_COMPLAINTS_TO_THE_SUPERVISORY_AUTHORITY\" >14. COMPLAINTS TO THE SUPERVISORY AUTHORITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#15_SOCIAL_MEDIA\" >15. SOCIAL MEDIA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#16_COMMERCIAL_COMMUNICATIONS\" >16. COMMERCIAL COMMUNICATIONS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#17_SECURITY_AND_CONFIDENTIALITY\" >17. SECURITY AND CONFIDENTIALITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#18_EMAIL_AND_CONFIDENTIALITY\" >18. EMAIL AND CONFIDENTIALITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#19_COOKIES_AND_SIMILAR_TECHNOLOGIES\" >19. COOKIES AND SIMILAR TECHNOLOGIES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/privacy-policy\/#20_CHANGES_TO_THE_PRIVACY_POLICY\" >20. CHANGES TO THE PRIVACY POLICY<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"PRIVACY_POLICY\"><\/span>PRIVACY POLICY<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><strong>Last updated: September 29, 2026<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_DATA_CONTROLLER\"><\/span>1. DATA CONTROLLER<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>MALLORCA MEDICAL GROUP, S.L.<\/strong><br \/>\n<strong>Tax ID Number:<\/strong> B57544611<br \/>\n<strong>Registered office:<\/strong> Calle Murcia, 40, 07013 Palma de Mallorca, Balearic Islands, Spain.<br \/>\n<strong>Customer Service Center and Customer Service Department:<\/strong> Cam\u00ed de la Vileta, 46 C, 07011 Palma de Mallorca, Balearic Islands, Spain.<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:info@mallorcamedicalgroup.com\">info@mallorcamedicalgroup.com<\/a><br \/>\n<strong>Phone:<\/strong> 971 254 686<br \/>\n<strong>Website:<\/strong> <a href=\"http:\/\/mallorcamedicalgroup.com\/en\/\">www.mallorcamedicalgroup.com<\/a><\/p>\n<p>Hereinafter, <strong>\u201cMALLORCA MEDICAL GROUP SL<\/strong> \u201d or <strong>\u201cTHE OWNER<\/strong>.\u201d<\/p>\n<p>The purpose of this Privacy Policy is to provide information on how MALLORCA MEDICAL GROUP SL processes the personal data of users, patients, and other individuals who interact with the company through the Website, forms, email, telephone, booking systems, payment services, or other available channels.<\/p>\n<p>The processing will be carried out in accordance with <strong>Regulation (EU) 2016\/679, the General Data Protection Regulation (GDPR)<\/strong>, <strong>Organic Law 3\/2018 on the Protection of Personal Data and the Guarantee of Digital Rights<\/strong>, applicable health regulations, and any other applicable provisions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_PERSONAL_INFORMATION_WE_MAY_PROCESS\"><\/span>2. PERSONAL INFORMATION WE MAY PROCESS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Depending on the relationship with the User or patient, MALLORCA MEDICAL GROUP SL may process, among other things, the following data:<\/p>\n<ul>\n<li>first and last name;<\/li>\n<li>email;<\/li>\n<li>phone;<\/li>\n<li>identifying information;<\/li>\n<li>information needed to manage appointments and reservations;<\/li>\n<li>administrative and billing information;<\/li>\n<li>data related to payments and transactions;<\/li>\n<li>communications with the clinic;<\/li>\n<li>technical data derived from the use of the Website;<\/li>\n<li>and, when necessary for the requested care, <strong>health-related information<\/strong>.<\/li>\n<\/ul>\n<p>The information marked as required on each form will be identified as such.<\/p>\n<p>Failure to provide the information necessary to process an application or provide a service may prevent it from being processed properly.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_HEALTH-RELATED_DATA\"><\/span>3. HEALTH-RELATED DATA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Certain forms, communications, and appointment scheduling processes may allow the User to provide information regarding their health status, medical history, symptoms, reason for the visit, previous treatments, or other information necessary to properly manage or prepare for the requested health care.<\/p>\n<p><strong>Health-related data<\/strong> constitute a special category of personal data under Article 9 of the GDPR.<\/p>\n<p>When processing is necessary for the purposes of preventive medicine, medical evaluation, diagnosis, the provision of medical care or treatment, or the management of health care services, such processing shall be carried out in accordance with <strong>Article 9(2)(h) of the GDPR<\/strong>, under the responsibility of professionals subject to the duty of professional confidentiality and in accordance with applicable health care legislation.<\/p>\n<p>Consequently, the processing of health data necessary to provide the requested health care <strong>is generally not based on the patient\u2019s consent,<\/strong> but rather on the specific legal basis established for health care.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will apply the principle of data minimization and will endeavor to collect only the data that is adequate, relevant, and necessary for each purpose.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_PURPOSES_OF_THE_PROCESSING\"><\/span>4. PURPOSES OF THE PROCESSING<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Personal data may be processed for the following purposes:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Handling_Inquiries_and_Requests_for_Information\"><\/span>Handling Inquiries and Requests for Information<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Respond to questions, requests, inquiries, comments, or complaints received via forms, email, phone, or other available channels.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Appointment_and_Reservation_Management\"><\/span>Appointment and Reservation Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Manage appointment requests, reservations, changes, cancellations, reminders, and communications related to the requested service.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Provision_of_Health_Care\"><\/span>Provision of Health Care<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Manage the medical evaluation, diagnosis, treatment, follow-up, procedure, or any other healthcare activity requested by the patient.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Medical_Record_Management\"><\/span>Medical Record Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Record and retain the information that must be included in the clinical documentation in accordance with applicable health regulations.<\/p>\n<p>The primary purpose of the medical record is to facilitate health care, and it must include the information necessary to provide an accurate and up-to-date picture of the patient&#8217;s health status, in accordance with current health care regulations.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Administrative_and_Financial_Management\"><\/span>Administrative and Financial Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Manage budgets, payments, billing, accounting, collections, and other administrative obligations arising from the relationship with the patient or user.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Online_Payment_Processing\"><\/span>Online Payment Processing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Manage payments made through authorized payment platforms and service providers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Business_Communications\"><\/span>Business Communications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To send, when there is an appropriate legal basis, information regarding services, news, activities, or content from MALLORCA MEDICAL GROUP SL.<\/p>\n<p>When such communications require consent, consent will be specifically requested and may be withdrawn at any time.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Website_Security_and_Operation\"><\/span>Website Security and Operation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To maintain the security, operation, and availability of the Website; to prevent fraudulent or unlawful use; and to manage technical issues.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_LEGAL_BASIS_FOR_DATA_PROCESSING\"><\/span>5. LEGAL BASIS FOR DATA PROCESSING<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The legal bases will depend on the specific purpose.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Request_Management_Reservations_and_Contracting\"><\/span>Request Management, Reservations, and Contracting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The processing of identifying, contact, administrative, and financial data necessary to manage a request, a reservation, or a contract will be based, as applicable, on <strong>Article 6.1.b) of the GDPR<\/strong>, as it is necessary for the implementation of precontractual measures requested by the data subject or for the performance of a contractual relationship.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Health_and_Healthcare_Data\"><\/span>Health and Healthcare Data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The processing of health-related data necessary to provide health care will be carried out in accordance with <strong>Article 9(2)(h) of the GDPR<\/strong>, together with the applicable legal bases under Article 6 and applicable health care legislation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Legal_Obligations\"><\/span>Legal Obligations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When processing is necessary to comply with legal obligations, the legal basis will be <strong>Article 6.1.c) of the GDPR<\/strong>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Business_Communications-2\"><\/span>Business Communications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When consent is required, the processing will be based on <strong>Article 6.1.a) of the GDPR<\/strong>.<\/p>\n<p>Consent may be withdrawn at any time without affecting the lawfulness of the processing carried out prior to the withdrawal.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Legitimate_Interests\"><\/span>Legitimate Interests<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Certain processing activities related to security, fraud prevention, legal defense, or internal management may be based, where appropriate and after a balancing test, on the legitimate interest provided for in <strong>Article 6(1)(f) of the GDPR<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_ONLINE_APPOINTMENT_BOOKING\"><\/span>6. ONLINE APPOINTMENT BOOKING<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To process an online reservation, the following information, among others, may be requested:<\/p>\n<ul>\n<li>name;<\/li>\n<li>last names;<\/li>\n<li>email;<\/li>\n<li>phone;<\/li>\n<li>information needed to identify the reservation;<\/li>\n<li>and, if the User chooses to provide it, the reason for the inquiry.<\/li>\n<\/ul>\n<p>When the reason for the inquiry reveals information regarding a person\u2019s health status, such information will be considered <strong>health data<\/strong> and will be processed in accordance with the safeguards set forth in this Policy.<\/p>\n<p>An identity document may be requested when necessary to correctly identify the patient or to link the request to an existing record; however, a complete copy of the document will not be requested unless it is necessary for a legitimate and proportionate purpose.<\/p>\n<p>Appointments may be recorded in the management systems used by MALLORCA MEDICAL GROUP SL, including the clinical and administrative management software contracted by the entity, such as <strong>Ofimedic<\/strong>, to the extent necessary to manage the patient care relationship.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_ONLINE_PAYMENTS\"><\/span>7. ONLINE PAYMENTS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL uses different payment service providers depending on the service contracted.<\/p>\n<p>In certain areas or for certain services, you can use the <strong>virtual POS terminal provided by Banco Bilbao Vizcaya Argentaria, S.A. (BBVA)<\/strong>.<\/p>\n<p>Appointments booked online can be processed through <strong>Stripe<\/strong>.<\/p>\n<p>When the User makes a payment through Stripe, the full credit card information is entered directly into the provider\u2019s payment environment. MALLORCA MEDICAL GROUP SL does not directly receive or store the full credit card information. <\/p>\n<p>Stripe may receive and process certain data related to the transaction, such as:<\/p>\n<ul>\n<li>identification and contact information;<\/li>\n<li>transaction amount;<\/li>\n<li>technical specifications;<\/li>\n<li>information related to the transaction;<\/li>\n<li>IP address and device information, when applicable;<\/li>\n<li>and other information necessary to ensure security, manage the operation, and prevent fraud.<\/li>\n<\/ul>\n<p>Stripe may act as <strong>a data processor<\/strong> when processing payments on behalf of MALLORCA MEDICAL GROUP SL and, with respect to certain operations, as <strong>a data controller<\/strong>, particularly for fraud prevention, regulatory compliance, risk management, and security.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will limit the information provided to payment service providers to what is necessary to process the relevant transaction.<\/p>\n<p><strong>The reason for the visit, medical history, diagnoses, clinical photographs, and other health information will not be disclosed to the payment service provider for the sole purpose of processing the transaction.<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_RECIPIENTS_AND_SERVICE_PROVIDERS\"><\/span>8. RECIPIENTS AND SERVICE PROVIDERS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Personal data will be processed by authorized personnel of MALLORCA MEDICAL GROUP SL and by the professionals who are required to participate in the provision of the relevant services.<\/p>\n<p>MALLORCA MEDICAL GROUP SL may use external service providers necessary for the operation of its business, including, but not limited to:<\/p>\n<ul>\n<li>management software providers;<\/li>\n<li>clinical management platforms;<\/li>\n<li>web hosting and maintenance;<\/li>\n<li>IT services;<\/li>\n<li>communications providers;<\/li>\n<li>email services;<\/li>\n<li>appointment management systems;<\/li>\n<li>payment service providers;<\/li>\n<li>administrative, accounting, or legal services;<\/li>\n<li>and other vendors necessary to provide the contracted services.<\/li>\n<\/ul>\n<p>When such providers process data on behalf of MALLORCA MEDICAL GROUP SL, they will act as <strong>data processors<\/strong> in accordance with Article 28 of the GDPR.<\/p>\n<p>Certain providers may act as independent data controllers when they determine their own purposes and means of processing, particularly when they are required to comply with legal, regulatory, fraud prevention, or security obligations.<\/p>\n<p>The data may also be disclosed to:<\/p>\n<ul>\n<li>Government Agencies;<\/li>\n<li>health authorities;<\/li>\n<li>judicial bodies;<\/li>\n<li>Law Enforcement and Security Forces;<\/li>\n<li>insurance companies, where appropriate and when there is a legal basis;<\/li>\n<li>hospitals, laboratories, or other healthcare professionals when necessary to provide the requested care;<\/li>\n<li>and other recipients when there is a legal obligation or a valid legal basis.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"9_INTERNATIONAL_DATA_TRANSFERS\"><\/span>9. INTERNATIONAL DATA TRANSFERS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Some technology providers may process information from countries outside the European Economic Area.<\/p>\n<p>When an international data transfer occurs, MALLORCA MEDICAL GROUP SL will adopt or require the safeguards set forth in Articles 44 and following of the GDPR, such as adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized mechanisms.<\/p>\n<p>In the case of Stripe, international transfers will be carried out in accordance with the mechanisms and safeguards established by applicable regulations and by the provider itself.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_DATA_RETENTION\"><\/span>10. DATA RETENTION<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected and, thereafter, for the periods required to comply with legal obligations or address potential liabilities.<\/p>\n<p>Data related to requests for information will be retained for as long as necessary to process and close the corresponding request and for the duration of any applicable legal retention periods.<\/p>\n<p>Contractual, financial, and billing data will be retained for the periods established by tax, commercial, and other applicable laws.<\/p>\n<p>Data used for commercial communications will be processed until the data subject withdraws consent or objects to the processing, as applicable.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Clinical_Documentation\"><\/span>Clinical Documentation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The documents that make up the medical record will be retained for the periods required by applicable health care laws.<\/p>\n<p>As a minimum, and without prejudice to other periods that may be legally required, clinical records shall be retained for the period established by current health regulations, beginning on the date of discharge for each course of care.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"11_MINORS\"><\/span>11. MINORS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The online booking services offered directly through this Website are generally intended for adults.<\/p>\n<p>When it is necessary to process the personal data of minors in the context of health care, such processing will be carried out in accordance with the health care, data protection, and legal representation regulations applicable in each case.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"12_THIRD-PARTY_DATA\"><\/span>12. THIRD-PARTY DATA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When a User provides another person\u2019s personal data, the User must have sufficient legal authority to do so and must limit the data provided to only what is necessary for the relevant purpose.<\/p>\n<p>When appropriate, you must inform the data subject in advance that their data will be disclosed.<\/p>\n<p>Health information regarding third parties shall not be disclosed unless there is an appropriate legal basis and such information is necessary for the relevant care or purpose.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"13_RIGHTS_OF_DATA_SUBJECTS\"><\/span>13. RIGHTS OF DATA SUBJECTS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Data subjects may exercise the rights granted under data protection regulations, including:<\/p>\n<ul>\n<li>right of access;<\/li>\n<li>right to rectification;<\/li>\n<li>right to erasure;<\/li>\n<li>right to restriction of processing;<\/li>\n<li>right to object;<\/li>\n<li>the right to data portability, where applicable;<\/li>\n<li>the right to withdraw consent when the processing is based on consent;<\/li>\n<li>and the right not to be subject to certain decisions based solely on automated processing, where applicable.<\/li>\n<\/ul>\n<p>Applications may be sent to:<\/p>\n<p><strong>MALLORCA MEDICAL GROUP SL<\/strong><br \/>\nCalle Murcia, 40<br \/>\n07013 Palma de Mallorca<br \/>\nBalearic Islands, Spain<\/p>\n<p>or by email to:<\/p>\n<p><strong><a href=\"mailto:info@mallorcamedicalgroup.com\">info@mallorcamedicalgroup.com<\/a><\/strong><\/p>\n<p>The applicant must provide sufficient information to allow for the proper identification and processing of the request.<\/p>\n<p><strong>It will not be necessary to systematically provide a copy of your ID.<\/strong>  If there are reasonable doubts regarding the applicant&#8217;s identity, MALLORCA MEDICAL GROUP SL may request additional information strictly necessary to verify it.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"14_COMPLAINTS_TO_THE_SUPERVISORY_AUTHORITY\"><\/span>14. COMPLAINTS TO THE SUPERVISORY AUTHORITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If the data subject believes that the processing of their personal data violates applicable regulations, they may file a complaint with:<\/p>\n<p><strong>Spanish Data Protection Agency (AEPD)<\/strong><br \/>\n<strong><a href=\"http:\/\/www.aepd.es\" target=\"_blank\" rel=\"noopener\">www.aepd.es<\/a><\/strong><\/p>\n<p>You may also contact MALLORCA MEDICAL GROUP SL in advance to try to resolve any issues related to the processing of your data.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"15_SOCIAL_MEDIA\"><\/span>15. SOCIAL MEDIA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL may maintain corporate profiles on various social media platforms.<\/p>\n<p>The User&#8217;s interaction with these profiles will be subject both to this Policy, insofar as it pertains to MALLORCA MEDICAL GROUP SL, and to the terms and privacy policies of each platform.<\/p>\n<p>Data accessible through social media will be used to manage the company\u2019s online presence, respond to communications, disseminate information related to the activities of MALLORCA MEDICAL GROUP SL, and maintain relationships with users of those platforms, within the limits permitted by applicable regulations.<\/p>\n<p>Users should review the privacy policies of the relevant social media platforms to learn how those platforms handle their data.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"16_COMMERCIAL_COMMUNICATIONS\"><\/span>16. COMMERCIAL COMMUNICATIONS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL may send commercial communications by electronic means when there is a legal basis that permits it.<\/p>\n<p>When consent is required, it will be requested through an explicit and separate action.<\/p>\n<p>The User may withdraw such consent or request that marketing communications be discontinued at any time by using the methods indicated in each communication or by contacting:<\/p>\n<p><strong><a href=\"mailto:info@mallorcamedicalgroup.com\">info@mallorcamedicalgroup.com<\/a><\/strong><\/p>\n<p>The withdrawal of consent will not affect any processing that was lawfully carried out prior to that time.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"17_SECURITY_AND_CONFIDENTIALITY\"><\/span>17. SECURITY AND CONFIDENTIALITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL will implement appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access, disclosure, or processing, taking into account the state of the art, the costs of implementation, the nature of the data, and the existing risks.<\/p>\n<p>Employees who have access to clinical information or personal data will be subject to the corresponding confidentiality obligations.<\/p>\n<p>Healthcare professionals will also be subject to the duty of professional confidentiality established by health and professional laws.<\/p>\n<p>Although measures are in place to reduce risks, no system connected to the Internet can guarantee absolute security.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"18_EMAIL_AND_CONFIDENTIALITY\"><\/span>18. EMAIL AND CONFIDENTIALITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Communications sent by MALLORCA MEDICAL GROUP SL may contain confidential information or information intended exclusively for the recipient.<\/p>\n<p>If a person mistakenly receives a communication that was not intended for them, they must notify the sender and refrain from using, distributing, or disclosing its contents.<\/p>\n<p>When it is necessary to transmit particularly sensitive information, MALLORCA MEDICAL GROUP SL may use additional protective measures or specific channels designed to ensure an adequate level of security.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"19_COOKIES_AND_SIMILAR_TECHNOLOGIES\"><\/span>19. COOKIES AND SIMILAR TECHNOLOGIES<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The Website may use cookies and other technologies necessary for its operation, security, analytics, or other purposes.<\/p>\n<p>When legally required, the User&#8217;s consent will be sought before installing non-essential technologies.<\/p>\n<p>Detailed information is available in the <strong>Cookie Policy<\/strong>.<\/p>\n<p>Certain payment service providers may use technologies necessary for authentication, transaction security, and fraud prevention.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"20_CHANGES_TO_THE_PRIVACY_POLICY\"><\/span>20. CHANGES TO THE PRIVACY POLICY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL may modify this Privacy Policy when necessary to adapt it to regulatory, technical, or organizational changes, or changes related to the services used.<\/p>\n<p>The current version will be the one published on the Website and will include the date of its last update.[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column][vc_column_text uncode_shortcode_id=&#8221;692097&#8243;] PRIVACY POLICY Last updated: September 29, 2026 1. DATA CONTROLLER MALLORCA MEDICAL GROUP, S.L. Tax ID [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-103348","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/103348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/comments?post=103348"}],"version-history":[{"count":19,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/103348\/revisions"}],"predecessor-version":[{"id":116806,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/103348\/revisions\/116806"}],"wp:attachment":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/media?parent=103348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}