{"id":113147,"date":"2023-06-16T07:08:57","date_gmt":"2023-06-16T07:08:57","guid":{"rendered":"https:\/\/mallorcamedicalgroup.com\/general-terms-and-conditions\/"},"modified":"2026-09-29T10:13:59","modified_gmt":"2026-09-29T10:13:59","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;147896&#8243;][vc_column_text uncode_shortcode_id=&#8221;176014&#8243;]<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de Contenidos<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#GENERAL_TERMS_AND_CONDITIONS\" >GENERAL TERMS AND CONDITIONS<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#TERMS_OF_USE_AND_LEGAL_CAPACITY\" >TERMS OF USE AND LEGAL CAPACITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#CONTRACTING_PROCEDURE\" >CONTRACTING PROCEDURE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#SERVICE_AVAILABILITY\" >SERVICE AVAILABILITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#PRICES\" >PRICES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#PAYMENT_METHODS\" >PAYMENT METHODS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#SCHEDULING_AND_PAYMENT_FOR_ONLINE_CONSULTATIONS\" >SCHEDULING AND PAYMENT FOR ONLINE CONSULTATIONS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#RIGHT_TO_WITHDRAW_RESERVE_MODIFY_AND_CANCEL_APPOINTMENTS\" >RIGHT TO WITHDRAW, RESERVE, MODIFY, AND CANCEL APPOINTMENTS<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#CONSULTING_CONTRACT\" >CONSULTING CONTRACT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#CHANGES_MADE_24_HOURS_OR_MORE_IN_ADVANCE\" >CHANGES MADE 24 HOURS OR MORE IN ADVANCE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#CANCELLATION_OR_CHANGE_WITH_LESS_THAN_24_HOURS_NOTICE\" >CANCELLATION OR CHANGE WITH LESS THAN 24 HOURS&#8217; NOTICE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#FAILURE_TO_ATTEND_THE_APPOINTMENT\" >FAILURE TO ATTEND THE APPOINTMENT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#PUNCTUALITY\" >PUNCTUALITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#CANCELLATION_OR_CHANGE_BY_MALLORCA_MEDICAL_GROUP_SL\" >CANCELLATION OR CHANGE BY MALLORCA MEDICAL GROUP SL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#EXCEPTIONAL_CIRCUMSTANCES\" >EXCEPTIONAL CIRCUMSTANCES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#ACCEPTANCE_OF_THE_RESERVATION_CHANGE_AND_CANCELLATION_POLICY\" >ACCEPTANCE OF THE RESERVATION, CHANGE, AND CANCELLATION POLICY<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#OTHER_SERVICES_PURCHASED_ONLINE\" >OTHER SERVICES PURCHASED ONLINE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#DATA_PROTECTION\" >DATA PROTECTION<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#LIABILITY\" >LIABILITY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#FORCE_MAJEURE\" >FORCE MAJEURE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#ELECTRONIC_COMMUNICATIONS\" >ELECTRONIC COMMUNICATIONS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#RIGHTS_RESERVED\" >RIGHTS RESERVED<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#AGREEMENT_BETWEEN_THE_PARTIES\" >AGREEMENT BETWEEN THE PARTIES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"#\" data-href=\"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions\/#COMPLAINTS_AND_CLAIMS\" >COMPLAINTS AND CLAIMS<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"GENERAL_TERMS_AND_CONDITIONS\"><\/span>GENERAL TERMS AND CONDITIONS<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><strong>Last updated: September 29, 2026<\/strong><\/p>\n<p>Ownership of the Website <strong><a href=\"http:\/\/mallorcamedicalgroup.com\/en\/\">www.mallorcamedicalgroup.com<\/a><\/strong> (hereinafter, the <strong>Website<\/strong>) belongs to <strong>MALLORCA MEDICAL GROUP SL<\/strong>, with Tax ID Number (NIF\/CIF) <strong>B57544611<\/strong>, and the following contact information:<\/p>\n<p><strong>Registered office:<\/strong> Calle Murcia, 40, 07013 Palma de Mallorca, Balearic Islands, Spain.<br \/>\n<strong>Customer Service Center and Customer Service Department:<\/strong> Cam\u00ed de la Vileta, 46 C, 07011 Palma de Mallorca, Balearic Islands, Spain.<br \/>\n<strong>Phone:<\/strong> 971 254 686<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:info@mallorcamedicalgroup.com\">info@mallorcamedicalgroup.com<\/a><\/p>\n<p>Hereinafter, &#8221; <strong>THE ACCOUNT HOLDER<\/strong>.&#8221;<\/p>\n<p>These General Terms and Conditions govern the use of the Website and the purchase, reservation, and payment for the services that are available for online purchase at any given time.<\/p>\n<p>For the purposes of these Terms and Conditions, the activity carried out by THE OWNER through the Website primarily consists <strong>of scheduling medical appointments and other healthcare services<\/strong>, including the assignment of a date and time within the medical schedule, as well as, where applicable, additional activities or services expressly offered through the Website.<\/p>\n<p>Before using the online booking services, the User must have access to <strong>the Legal Notice<\/strong>, the <strong>Privacy Policy<\/strong>, the <strong>Cookie Policy<\/strong>, and, where applicable, the <strong>Policy on Reservations, Modifications, and Cancellations<\/strong>.<\/p>\n<p>Use of the Website does not in and of itself imply consent to the processing of personal data that requires consent. Data will be processed in accordance with the applicable legal bases set forth in the Privacy Policy. <\/p>\n<p>By purchasing a service through the Website, you agree to these Terms and Conditions and to any specific terms that expressly apply to the service purchased.<\/p>\n<p>THE OWNER may modify these Terms and Conditions as necessary. The terms and conditions in effect at the time the User enters into the corresponding agreement shall apply. <\/p>\n<p>For any questions regarding these Terms and Conditions, the User may contact THE OWNER using the contact information provided above.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"TERMS_OF_USE_AND_LEGAL_CAPACITY\"><\/span>TERMS OF USE AND LEGAL CAPACITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The User agrees to use the Website lawfully, diligently, and in good faith.<\/p>\n<p>In particular, the User agrees to:<\/p>\n<ul>\n<li>use the Website solely to make genuine and legally valid requests and contracts;<\/li>\n<li>not to make fraudulent or false purchases, or purchases using third-party information without authorization;<\/li>\n<li>provide truthful, accurate, and up-to-date information;<\/li>\n<li>notify us of any relevant changes to the information provided when necessary for the proper provision of the service.<\/li>\n<\/ul>\n<p>The User represents that he or she is <strong>18 years of age or older<\/strong> and has sufficient legal capacity to contract for the services offered through the Website.<\/p>\n<p>When a transaction is carried out on behalf of another person, the person carrying out the transaction declares that they have sufficient authority to provide the information and carry out the corresponding procedure.<\/p>\n<p>The Website is primarily intended for Users residing in Spain, although individuals residing in other countries may access it or request services when THE OWNER is legally and practically able to provide them.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"CONTRACTING_PROCEDURE\"><\/span>CONTRACTING PROCEDURE<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The User may subscribe to the available services by following the procedure set forth on the Website.<\/p>\n<p>During this process, it may be necessary to:<\/p>\n<ul>\n<li>Select the type of appointment or service;<\/li>\n<li>select an available date and time;<\/li>\n<li>provide the requested identifying and contact information;<\/li>\n<li>provide, where applicable, the reason for the inquiry or other information necessary to properly process the request;<\/li>\n<li>review the applicable terms and conditions;<\/li>\n<li>expressly accept the Policy on Reservations, Changes, and Cancellations of Appointments, as applicable;<\/li>\n<li>and make the payment using one of the available methods.<\/li>\n<\/ul>\n<p>Before completing the registration process, the User will be able to review and, when the system allows it, correct the information entered.<\/p>\n<p>Once the process has been successfully completed, THE ACCOUNT HOLDER may send the User a confirmation of the service request and the assigned appointment via email or another authorized electronic means.<\/p>\n<p>The consultation will only be considered booked and the appointment confirmed once the established procedure has been successfully completed, including <strong>full payment of the consultation fee<\/strong> when due.<\/p>\n<p>Electronic communications, contracts, and payment transactions may be retained to the extent necessary to verify the contract, comply with legal obligations, and manage the relationship with the User, in accordance with applicable data protection regulations.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"SERVICE_AVAILABILITY\"><\/span>SERVICE AVAILABILITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Appointments and services are subject to the availability of the professional or clinic.<\/p>\n<p>If, due to unforeseen circumstances, it is not possible to provide a service that has already been contracted, THE OWNER will notify the User as soon as reasonably possible and will act in accordance with the applicable specific terms and conditions, including, where appropriate, rescheduling the service or refunding the amount paid.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"PRICES\"><\/span>PRICES<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The prices listed on the Website will be in <strong>euros (\u20ac)<\/strong>.<\/p>\n<p>Prices will include any applicable taxes where required, unless otherwise expressly stated.<\/p>\n<p>Health care services may be exempt from VAT if the requirements set forth in the applicable tax regulations are met.<\/p>\n<p>The applicable prices will be those listed on the Website at the time the relevant contract is entered into, unless there is a clear error.<\/p>\n<p>THE OWNER may modify the prices of services for future contracts without affecting consultations that have already been properly contracted.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"PAYMENT_METHODS\"><\/span>PAYMENT METHODS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The available payment methods may vary depending on the service you have signed up for.<\/p>\n<p>Once the User is authorized, they will be able to make a payment using <strong>a credit or debit card<\/strong>.<\/p>\n<p>MALLORCA MEDICAL GROUP SL uses different providers and payment systems depending on the specific service.<\/p>\n<p>For certain services, activities, or sections of the Website, the <strong>virtual POS terminal provided by Banco Bilbao Vizcaya Argentaria, S.A. (BBVA)<\/strong> may be used.<\/p>\n<p>Consultations booked through the Website may be paid for using the services provided by <strong>Stripe<\/strong>.<\/p>\n<p>The User will enter their credit card information directly within the secure environment of the relevant payment provider. MALLORCA MEDICAL GROUP SL does not directly store the full credit card information. <\/p>\n<p>The cards will be subject to the verification and authorization procedures established by the issuing institution and the payment service provider.<\/p>\n<p>If a transaction is not authorized, the query cannot be considered properly submitted or confirmed.<\/p>\n<p>Payment service providers may process certain data necessary for:<\/p>\n<ul>\n<li>authorize and process transactions;<\/li>\n<li>prevent and detect fraudulent transactions;<\/li>\n<li>ensure the security of its services;<\/li>\n<li>comply with its legal and regulatory obligations;<\/li>\n<li>handle issues related to transactions.<\/li>\n<\/ul>\n<p>Depending on the specific processing activity, these providers may act as <strong>data processors<\/strong> on behalf of MALLORCA MEDICAL GROUP SL or as <strong>data controllers<\/strong> with respect to certain operations they carry out for their own legal, regulatory, security, or fraud prevention purposes.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will limit the information provided to payment service providers to the data necessary to process the corresponding financial transaction.<\/p>\n<p><strong>The reason for the consultation, medical history, diagnoses, clinical photographs, and other health-related information are not part of the data required to process the payment and will not be disclosed to the payment service provider for this purpose.<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"SCHEDULING_AND_PAYMENT_FOR_ONLINE_CONSULTATIONS\"><\/span>SCHEDULING AND PAYMENT FOR ONLINE CONSULTATIONS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Appointments booked and paid for through the Website will also be subject to the <strong>Appointment Booking, Modification, and Cancellation Policy<\/strong>.<\/p>\n<p>Before completing the payment, the patient will have access to this Policy and must expressly accept it by checking the corresponding box when the enrollment system allows it.<\/p>\n<p>By making the payment online, the patient declares that he or she has read and expressly accepted the terms and conditions applicable to the service agreement and the appointment scheduling.<\/p>\n<p>The amount paid represents <strong>full payment for the consultation<\/strong> and does not constitute a down payment, deposit, or partial payment.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"RIGHT_TO_WITHDRAW_RESERVE_MODIFY_AND_CANCEL_APPOINTMENTS\"><\/span>RIGHT TO WITHDRAW, RESERVE, MODIFY, AND CANCEL APPOINTMENTS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In general, consumer and user protection laws recognize a right of withdrawal for certain distance contracts, under the terms set forth in Royal Legislative Decree 1\/2007, dated November 16.<\/p>\n<p>However, pursuant to Article 93(b) of that Royal Legislative Decree, the regulations governing distance contracts do not apply to contracts for health-related services provided by healthcare professionals to patients for the purpose of assessing, maintaining, or restoring their health.<\/p>\n<p>Consequently, when a contract entered into through the Website is for the provision of a <strong>medical consultation or other healthcare service provided by a healthcare professional<\/strong>, the general 14-day right of withdrawal established for other distance contracts shall not apply, without prejudice to any other rights to which the patient is entitled under applicable law.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"CONSULTING_CONTRACT\"><\/span>CONSULTING CONTRACT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Booking a medical appointment through the Website will require, when applicable, <strong>full payment of the amount corresponding to the appointment<\/strong>.<\/p>\n<p>The appointment will not be considered confirmed until payment has been successfully processed and accepted.<\/p>\n<p>An appointment involves assigning the patient a specific date and time in the doctor&#8217;s schedule, with that time slot specifically set aside for the patient&#8217;s care.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"CHANGES_MADE_24_HOURS_OR_MORE_IN_ADVANCE\"><\/span>CHANGES MADE 24 HOURS OR MORE IN ADVANCE<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The patient may request <strong>a single rescheduling at no additional cost<\/strong>, provided that the request is made at least <strong>24 hours before the scheduled date and time of the appointment<\/strong>.<\/p>\n<p>The new date will be subject to the availability of MALLORCA MEDICAL GROUP SL&#8217;s schedule.<\/p>\n<p>A request for a change made 24 hours or more in advance <strong>will not entitle the patient to a refund of the amount paid<\/strong>. The patient may use that amount exclusively for the single date change permitted under these terms and conditions. <\/p>\n<p>Once this change has been applied, any subsequent modifications will require scheduling a new appointment and making the corresponding payment.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"CANCELLATION_OR_CHANGE_WITH_LESS_THAN_24_HOURS_NOTICE\"><\/span>CANCELLATION OR CHANGE WITH LESS THAN 24 HOURS&#8217; NOTICE<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cancellations or requests for changes made <strong>less than 24 hours before<\/strong> the scheduled date and time of the appointment will result in the <strong>loss of the amount paid<\/strong>.<\/p>\n<p>In these cases, if the patient wishes to schedule a new appointment, they must book it again and make the corresponding payment.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"FAILURE_TO_ATTEND_THE_APPOINTMENT\"><\/span>FAILURE TO ATTEND THE APPOINTMENT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the patient <strong>does not show up for the appointment<\/strong> on the assigned date and time and has not previously notified us of a change within the established timeframe, the amount paid <strong>will not be refundable and cannot be applied to a new appointment<\/strong>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"PUNCTUALITY\"><\/span>PUNCTUALITY<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The patient must arrive at the appointment on time.<\/p>\n<p>A significant delay that prevents the appointment from being conducted properly within the allotted time may be considered a no-show when it is not possible to provide the scheduled care without disrupting the normal flow of the schedule.<\/p>\n<p>Under these circumstances, we cannot guarantee that the consultation will be extended or that the amount paid will be applied to a new appointment.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"CANCELLATION_OR_CHANGE_BY_MALLORCA_MEDICAL_GROUP_SL\"><\/span>CANCELLATION OR CHANGE BY MALLORCA MEDICAL GROUP SL<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If MALLORCA MEDICAL GROUP SL were to cancel or reschedule an appointment due to circumstances attributable to the clinic or the healthcare professional and were unable to offer the patient an acceptable alternative, the patient may choose between:<\/p>\n<ul>\n<li><strong>rescheduling the appointment at no additional cost<\/strong>; or<\/li>\n<li>a <strong>full refund of the amount paid<\/strong>.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"EXCEPTIONAL_CIRCUMSTANCES\"><\/span>EXCEPTIONAL CIRCUMSTANCES<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>MALLORCA MEDICAL GROUP SL may assess on a case-by-case basis any exceptional and duly justified circumstances that have prevented the patient from attending the appointment or from notifying the change within the established time frame.<\/p>\n<p>The existence of exceptional circumstances does not automatically entitle the customer to a refund of the amount paid.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"ACCEPTANCE_OF_THE_RESERVATION_CHANGE_AND_CANCELLATION_POLICY\"><\/span>ACCEPTANCE OF THE RESERVATION, CHANGE, AND CANCELLATION POLICY<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Before making an online payment, the User will have access to the applicable <strong>policy on reservations, modifications, and cancellations<\/strong>.<\/p>\n<p><strong>By making an online payment, the User declares that he or she has read and accepted this Policy. The User also declares that he or she is aware of and accepts that he or she may request a single date change provided it is communicated at least 24 hours in advance, without the right to a refund of the amount paid, and that cancellations or changes made less than 24 hours in advance, as well as failure to show up for the appointment, will result in the loss of the amount paid. <\/strong><\/p>\n<p>When the system allows it, the User must expressly confirm their acceptance by checking the corresponding box before completing the payment.<\/p>\n<p>Acceptance of these terms and conditions does not constitute a waiver of any rights recognized by mandatory provisions of law.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"OTHER_SERVICES_PURCHASED_ONLINE\"><\/span>OTHER SERVICES PURCHASED ONLINE<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When, in exceptional cases, a contract entered into through the Website pertains to services other than the health services excluded under Article 93(b) of Royal Legislative Decree 1\/2007 and the right of withdrawal is legally applicable, the User may exercise that right within the time limits, under the conditions, and subject to the exceptions provided for by applicable law.<\/p>\n<p>When the right of withdrawal is legally applicable, the User must clearly and unequivocally notify THE OWNER of their decision to withdraw from the contract using the contact methods provided.<\/p>\n<p>When the cancellation is legally valid, THE OWNER will issue the corresponding refund in accordance with the terms and deadlines established by current law.<\/p>\n<p>The User acknowledges that there are circumstances in which the right of withdrawal does not apply, including those set forth in Article 103 of Royal Legislative Decree 1\/2007 and those contracts expressly excluded from the remote sales regime.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DATA_PROTECTION\"><\/span>DATA PROTECTION<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The personal data provided by the User while using the Website, requesting information, scheduling a consultation, or purchasing a service will be processed by <strong>MALLORCA MEDICAL GROUP SL<\/strong> in accordance with its <strong>Privacy Policy<\/strong> and applicable laws.<\/p>\n<p>The identifying, contact, administrative, and financial data necessary to process a request or a contractual relationship may be processed, as appropriate, pursuant to <strong>Article 6(1)(b) of Regulation (EU) 2016\/679 (GDPR)<\/strong>, as they are necessary for the implementation of precontractual measures requested by the data subject or for the performance of the established relationship.<\/p>\n<p>When the User provides information regarding their health status\u2014including the <strong>reason for the consultation<\/strong>, medical history, symptoms, prior treatments, or other clinical information necessary to manage or provide the requested health care\u2014such data shall be considered <strong>special categories of personal data<\/strong>.<\/p>\n<p>Your data will be processed when necessary for the purposes of preventive medicine, medical evaluation, diagnosis, healthcare assistance or treatment, or the management of healthcare services, in accordance with <strong>Article 9(2)(h) of the GDPR<\/strong>, under the responsibility of professionals bound by the duty of professional confidentiality and in accordance with applicable healthcare legislation.<\/p>\n<p>As a general rule, the legal basis for the processing of health data for healthcare purposes will not be the patient\u2019s consent when such processing is necessary to provide the requested healthcare.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will apply the principles of data minimization, confidentiality, and purpose limitation, processing only data that is adequate, relevant, and necessary for the corresponding purposes.<\/p>\n<p>Personal data may be processed by or made available to technology providers, management platforms, hosting services, communications providers, appointment scheduling services, IT support providers, or payment providers to the extent necessary to provide their respective services.<\/p>\n<p>Such providers will act, as appropriate, as data processors or data controllers with respect to those activities for which they determine their own purposes and means.<\/p>\n<p>The data may also be disclosed to government agencies, health authorities, judicial bodies, or other authorities when there is a legal obligation to do so.<\/p>\n<p>Detailed information regarding the purposes, legal bases, recipients, retention periods, transfers, and the exercise of rights will be available in the Website&#8217;s <strong>Privacy Policy<\/strong>.<\/p>\n<p>The User represents that the information provided is true, accurate, and up-to-date.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"LIABILITY\"><\/span>LIABILITY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL will exercise the due diligence reasonably required in managing the Website, the online ordering and payment process, and the provision of the contracted services.<\/p>\n<p>THE OWNER shall not be liable for any damages arising from circumstances for which it is not responsible or that are beyond its reasonable control, without prejudice to any liabilities that cannot be excluded by law.<\/p>\n<p>In particular, it shall not be liable for any failure to properly process a contract when such failure results from false, inaccurate, or incomplete information provided by the User.<\/p>\n<p>Nor will it be liable for temporary interruptions, technical failures, connection problems, or issues with telecommunications systems or services provided by third parties when such circumstances are not attributable to MALLORCA MEDICAL GROUP SL.<\/p>\n<p>The foregoing shall be without prejudice to the User\u2019s rights under applicable law.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FORCE_MAJEURE\"><\/span>FORCE MAJEURE<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MALLORCA MEDICAL GROUP SL shall not be liable for any failure to perform or delay in performing any obligations whose performance is prevented or delayed by circumstances of force majeure or events beyond its reasonable control.<\/p>\n<p>The following, among others, may be considered:<\/p>\n<ul>\n<li>strikes or lockouts;<\/li>\n<li>riots, terrorist acts, or acts of war;<\/li>\n<li>fires, explosions, storms, floods, earthquakes, epidemics, pandemics, or other natural disasters;<\/li>\n<li>major transportation disruptions;<\/li>\n<li>telecommunications system outages;<\/li>\n<li>widespread disruptions to essential services;<\/li>\n<li>actions, regulations, or restrictions imposed by competent authorities;<\/li>\n<li>any other unforeseeable or unavoidable event that reasonably prevents the provision of the service.<\/li>\n<\/ul>\n<p>The obligations in question will be suspended for as long as is strictly necessary while the force majeure event persists.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will take all reasonable measures within its power to mitigate the effects of such a situation and, whenever possible, offer the patient a suitable alternative.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"ELECTRONIC_COMMUNICATIONS\"><\/span>ELECTRONIC COMMUNICATIONS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The User agrees that communications regarding the contracting of services, scheduling of appointments, payment, and provision of services may be conducted electronically, including via email and the communication systems provided by MALLORCA MEDICAL GROUP SL.<\/p>\n<p>The use of these means is without prejudice to the User&#8217;s applicable legal rights.<\/p>\n<p>THE REGISTERED USER may use the contact information provided by the User during the sign-up process for these communications.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"RIGHTS_RESERVED\"><\/span>RIGHTS RESERVED<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Failure by the HOLDER of a specific right to exercise that right shall not constitute a waiver of that right nor shall it preclude its subsequent exercise.<\/p>\n<p>If any provision contained in these Terms and Conditions is declared null and void, invalid, or unenforceable, such circumstance shall not affect the validity of the remaining provisions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"AGREEMENT_BETWEEN_THE_PARTIES\"><\/span>AGREEMENT BETWEEN THE PARTIES<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>These Terms and Conditions, together with the specific terms and conditions and documents expressly incorporated into the contracting process, constitute the contractual framework applicable between the User and THE OWNER with respect to the relevant contract.<\/p>\n<p>All of the foregoing shall be without prejudice to the rights and obligations established by mandatory legal provisions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"COMPLAINTS_AND_CLAIMS\"><\/span>COMPLAINTS AND CLAIMS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The User may direct any inquiries, complaints, claims, or comments to THE OWNER using the contact information provided in these Terms and on the Website.<\/p>\n<p>MALLORCA MEDICAL GROUP SL provides <strong>official complaint forms<\/strong> to consumers and users in accordance with the terms established by current regulations.<\/p>\n<p>Where applicable, the consumer may resort to the alternative dispute resolution mechanisms provided for under Spanish and European Union law.<\/p>\n<p>The foregoing is without prejudice to the User&#8217;s right to seek redress from the competent administrative or judicial bodies to defend his or her rights.[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;147896&#8243;][vc_column_text uncode_shortcode_id=&#8221;176014&#8243;] GENERAL TERMS AND CONDITIONS Last updated: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-113147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/comments?post=113147"}],"version-history":[{"count":26,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113147\/revisions"}],"predecessor-version":[{"id":116799,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113147\/revisions\/116799"}],"wp:attachment":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/media?parent=113147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}