{"id":113168,"date":"2023-06-16T07:08:57","date_gmt":"2023-06-16T07:08:57","guid":{"rendered":"https:\/\/mallorcamedicalgroup.com\/general-terms-and-conditions-2\/"},"modified":"2026-06-18T19:55:12","modified_gmt":"2026-06-18T19:55:12","slug":"general-terms-and-conditions-2","status":"publish","type":"page","link":"https:\/\/mallorcamedicalgroup.com\/en\/general-terms-and-conditions-2\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column][vc_column_text uncode_shortcode_id=&#8221;144506&#8243;]<\/p>\n<h4><strong>GENERAL TERMS AND CONDITIONS<\/strong><\/h4>\n<p>This website, www.mallorcamedicalgroup.com (hereinafter the \u201cWebsite\u201d), is owned by MALLORCA MEDICAL GROUP SL, with Tax ID No. (NIF\/CIF) B57544611 and address at <a href=\"https:\/\/www.google.es\/maps\/place\/Carrer+de+Murcia,+40,+07013+Palma,+Illes+Balears\/@39.5870638,2.6187117,17z\/data=!3m1!4b1!4m6!3m5!1s0x12979283f711b4c3:0xa43dfb064e9a57c0!8m2!3d39.5870598!4d2.6235826!16s%2Fg%2F11c5d6s9k5?entry=tts&#038;ucbcb=1\" target=\"_blank\" rel=\"noopener\">CALLE MURCIA, 40,<\/a><br \/>\n, Postal Code 07013, PALMA DE MALLORCA (province of ILLES BALEARS), telephone 971 254 686, and email address info@mallorcamedicalgroup.com, hereinafter THE OWNER.<\/p>\n<p>This document (as well as all documents mentioned herein) sets forth the terms and conditions governing the use of this Website and the purchase or acquisition of products on this Website (hereinafter, the Terms).<\/p>\n<p>For the purposes of these Terms and Conditions, it is understood that the activities carried out by THE OWNER through the Website include:<\/p>\n<p>The sale of medical consultations and services.<\/p>\n<p>Likewise, the user is informed that before accessing, browsing, and\/or using this website, the user must have read the <a href=\"https:\/\/www.mallorcamedicalgroup.com\/en\/legal-notice\/\">Legal Notice<\/a> and the Privacy Policy, as well as this website\u2019s Cookies Policy. By using this Website or by making and\/or requesting the purchase of a product through this Website, the User agrees to be bound by these Terms and Conditions and all of the foregoing; if the User does not agree to all of the foregoing, the User should not use this Website. <\/p>\n<p>Please be advised that these Terms and Conditions are subject to change. The User is responsible for reviewing them each time he or she accesses, browses, and\/or uses the Website, as the Terms and Conditions in effect at the time the purchase of products and\/or services is requested will apply. <\/p>\n<p>For any questions the User may have regarding the Terms, he or she may contact the owner using the contact information provided above or, if applicable, using the contact form.<\/p>\n<p>Access to, navigation on, and use of the Website confer the status of user; therefore, from the moment you begin browsing the Website, you accept all the terms and conditions set forth herein, as well as any modifications thereto, without prejudice to the application of the relevant mandatory legal regulations, as the case may be.<\/p>\n<p>Continued: GENERAL TERMS AND CONDITIONS OF CONTRACT.<\/p>\n<p>The User assumes responsibility for the proper use of the Website. This responsibility shall include: <\/p>\n<p>Use this Website only to make inquiries and legally valid purchases or acquisitions.<br \/>\nDo not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it may be canceled and the relevant authorities will be notified.<br \/>\nProvide truthful and lawful contact information, such as your email address, mailing address, and\/or other details.<br \/>\nThe User declares that he or she is over 18 years of age and has the legal capacity to enter into contracts through this Website. <\/p>\n<p>The Website is primarily intended for Users residing in Spain. THE OWNER makes no representation that the Website complies with the laws of other countries, either in whole or in part. THE OWNER disclaims any liability that may arise from such access, as well as any delivery or provision of services outside Spain.  <\/p>\n<p>The User may, at its discretion, enter into a contract with THE HOLDER for the sale of the desired products and\/or services in any of the languages in which these Terms and Conditions are available on this Website.<\/p>\n<p>Users may make purchases on the Website using the methods and procedures provided. They should follow the online purchase and\/or acquisition process at www.mallorcamedicalgroup.com, during which they can select various services and add them to their cart, basket, or final shopping area, and then click \u201cCheckout.\u201d <\/p>\n<p>Likewise, the User must fill in and\/or verify the information requested at each step; however, during the purchase process, before making the payment, the purchase details can be modified.<\/p>\n<p>Subsequently, the User will receive an email confirming that THE HOLDER has received his order\u2014that is, the order confirmation.<\/p>\n<p>Once the purchase process is complete, the User agrees to the Website generating an electronic invoice, which will be sent to the User via email. The User can download the generated invoice at any time from the &#8220;Orders&#8221; section of their customer profile while logged in. <\/p>\n<p>The User acknowledges that, at the time of purchase, they were aware of certain specific terms and conditions of sale pertaining to the service in question, which are displayed next to the description or, where applicable, the image of the service on its page on the Website, including, by way of example but not limited to, and depending on each case: name, price, and details of services or features; and acknowledges that the completion of the purchase order constitutes full and complete acceptance of the specific terms and conditions of sale applicable to each case.<\/p>\n<p>The communications, purchase orders, and payments involved in transactions carried out on the Website may be archived and retained to serve as evidence of the transactions, in all cases in accordance with reasonable security standards and the applicable laws and regulations in force, and in particular in compliance with Regulation (EU) 2016\/679 of April 27 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 3\/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), as well as the rights granted to Users in accordance with this Website\u2019s privacy policy.<\/p>\n<p>All purchase orders received by THE HOLDER through the Website are subject to the availability of clinic hours and force majeure (clause nine of these Terms and Conditions) affecting the provision of services. If the provision of a service becomes unfeasible, EL<br \/>\nHOLDER agrees to contact the User and reimburse any amount that may have been paid as a fee. <\/p>\n<p>The prices displayed on the Website are listed in euros (\u20ac) and represent the unit price, with<br \/>\nVAT included, unless otherwise expressly stated in the prices.<\/p>\n<p>With regard to VAT, as a general rule, it will be applied at the tax rate in effect at the time of each transaction within Spanish territory.<\/p>\n<p>The prices shown on www.mallorcamedicalgroup.com are valid at the time the customer views them or during the period indicated on www.mallorcamedicalgroup.com and may be revised and modified at any time if circumstances so require. The prices invoiced are those in effect at the time the order is placed, except in the case of typographical errors. <\/p>\n<p>All services that THE HOLDER promotes at a special price will be displayed on the website with the following information: offer price, regular price, and the end date of the offer or promotion.<br \/>\nThese offers will be available until the date indicated, while supplies last.<\/p>\n<p>The accepted forms of payment will be: credit or debit card.<\/p>\n<p>THE HOLDER uses all available means to ensure the confidentiality and security of payment data transmitted by the User during transactions on the Website. To that end, the Website uses a secure SSL (Secure Socket Layer) payment system. <\/p>\n<p>Credit cards will be subject to verification and authorization by the issuing bank; if the issuing bank does not authorize the payment, THE HOLDER will not be liable for any delay or non-delivery and will not be able to enter into any contract with the User.<\/p>\n<p>Once THE HOLDER receives the purchase order from the User through the Website, a pre-authorization will be placed on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged when the shipping confirmation is sent to the User. <\/p>\n<p>In any case, by clicking &#8220;Finalize Order,&#8221; the User confirms that the payment method used is his own.<\/p>\n<p>The User is informed that if he or she notices an error when entering the data required to process his or her purchase request on the Website, he or she may correct it by contacting THE OWNER through the contact forms provided for this purpose on the Website, and, where appropriate, through the contact forms provided to contact customer service, and\/or by using the contact details provided in the first clause (General Information).<\/p>\n<p>In any case, before clicking &#8220;Finalize Order,&#8221; the User has access to the shopping area, cart, or basket where their purchase requests are recorded and can make changes.<\/p>\n<p>Similarly, the User is advised to consult the Legal Notice and Privacy Policy for more information on how to exercise their right to rectification as established in Regulation (EU)<br \/>\n2016\/679 of April 27 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3\/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).<\/p>\n<p>In cases where the User purchases products on or through the owner\u2019s Website, he or she is entitled to a number of rights, as listed and described below:<\/p>\n<p><strong>RIGHT OF WITHDRAWAL<\/strong><\/p>\n<p>The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without providing a reason.<\/p>\n<p>The holder of the course voucher shall have the right to withdraw from the contract, provided that he or she notifies the provider within 14 calendar days of contracting the service, provided that the service has not yet been performed or rendered.<\/p>\n<p>To exercise this right of withdrawal, the User must notify THE OWNER of his decision. You may do so, where appropriate, through the contact forms provided on the Website. <\/p>\n<p>The User, regardless of the method chosen to communicate his decision, must clearly and unequivocally state that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that THE OWNER provides as an annex to these Terms and Conditions; however, its use is not mandatory. <\/p>\n<p>In order to comply with the withdrawal period, it is sufficient that the notice clearly stating the decision to withdraw be sent before the withdrawal period expires.<\/p>\n<p>In the event of withdrawal, THE HOLDER shall reimburse the User for all payments received without undue delay and, in any case, no later than 14 calendar days from the date on which THE HOLDER is notified of the User\u2019s decision to withdraw.<\/p>\n<p>MALLORCA MEDICAL GROUP SL will refund the User using the same payment method the User used to make the initial purchase. This refund will not incur any additional cost to the User. <\/p>\n<p>The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1\/2007, dated November 16, 2007, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.<\/p>\n<p>Likewise, the products must be returned with all their original packaging, instructions, and other accompanying documents, as well as a copy of the purchase invoice.<\/p>\n<p>Unless otherwise provided by law, THE HOLDER accepts no liability for the following losses, regardless of their cause:<\/p>\n<p>Any losses that are not attributable to a breach on your part.<br \/>\nWhen the product is not delivered because the information provided by the User is false, inaccurate, or incomplete.<br \/>\nBusiness losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred).<br \/>\nAny other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between them.<br \/>\nLikewise, THE OWNER also limits its liability in the following cases: THE OWNER takes all necessary measures to ensure that the product is displayed accurately on the Website; however, it is not responsible for any minor differences or inaccuracies that may arise due to low screen resolution, issues with the browser used, or other factors of this nature.<br \/>\nTHE HOLDER shall act with the utmost diligence to make the product covered by the purchase order available to the company responsible for its transport. However, it is not liable for damages resulting from a malfunction in the transportation process, particularly due to causes such as strikes, traffic delays, and, in general, any other issues typical of the industry that result in delays, losses, or theft of the product.<br \/>\nTechnical failures that, due to unforeseeable or other causes, prevent the normal operation of the service via the Internet. Unavailability of the Website due to maintenance or other reasons, preventing access to the service. THE OWNER uses all means at its disposal to facilitate the purchase, payment, and shipping\/delivery of products; however, it disclaims liability for causes not attributable to it, fortuitous events, or force majeure.<br \/>\nTHE OWNER shall not be liable for the misuse and\/or wear and tear of the products used by the User. At the same time, THE OWNER shall not be liable for an erroneous return made by the User. It is the User\u2019s responsibility to return the correct product.<br \/>\nIn general, THE OWNER shall not be liable for any failure or delay in the performance of any of the obligations assumed when such failure or delay is due to events beyond our reasonable control, i.e., due to force majeure, which may include, but is not limited to:     <\/p>\n<p>&#8211; Strikes, lockouts, or other industrial action.<\/p>\n<p>Civil unrest, riot, invasion, terrorist threat or attack, war (declared or undeclared), or threat or preparation for war.<\/p>\n<p>&#8211; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.<\/p>\n<p>The inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.<\/p>\n<p>&#8211; Inability to use public or private telecommunications systems.<br \/>\n&#8211; Acts, decrees, legislation, regulations, or restrictions issued by any government or public authority.<\/p>\n<p>Accordingly, the obligations shall be suspended for as long as the force majeure event continues, and THE HOLDER shall be granted an extension of the deadline for fulfilling them for a period equal to the duration of the force majeure event.<\/p>\n<p>will use all reasonable means to find a solution that will allow us to fulfill our obligations despite the force majeure.<\/p>\n<p>By using this Website, the User agrees that most communications with THE OWNER will be electronic (e-mail or notices posted on the Website).<\/p>\n<p>For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications sent electronically by THE HOLDER comply with the legal requirements for written form. This condition shall not affect the User\u2019s rights as recognized by law. <\/p>\n<p>The User may send notifications and\/or communicate with THE OWNER using the contact information provided in these Terms and Conditions and, where appropriate, through the contact sections on the Website.<\/p>\n<p>Likewise, unless otherwise specified, THE OWNER may contact and\/or notify the User by email or at the mailing address provided.<\/p>\n<p>No waiver by THE OWNER of any specific legal right or remedy, nor THE OWNER\u2019s failure to require strict compliance by the User with any of its obligations, shall constitute a waiver of other rights or remedies arising from a contract or the Terms and Conditions, nor shall it relieve the User of the obligation to fulfill its obligations.<\/p>\n<p>No waiver by THE OWNER of any of these terms and conditions, rights, or remedies arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.<\/p>\n<p>These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and THE HOLDER regarding the subject matter of the sale and purchase, and supersede any prior agreement, contract, or promise made verbally or in writing by the same parties.<\/p>\n<p>The User and THE HOLDER acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly stated in these Terms and Conditions.<\/p>\n<p>The information or personal data that the User provides to THE HOLDER in the course of a transaction on the Website will be processed in accordance with the Privacy Policy. By accessing, browsing<br \/>\n, and\/or using the Website, the User consents to the processing of such information and data and declares that the information or data provided is accurate. <\/p>\n<p>The User may send the OWNER any complaints, claims, or other comments he or she may wish to make using the contact information provided at the beginning of these Terms (General Information).<\/p>\n<p>In addition, THE OWNER provides official complaint forms to consumers and users, which they may request from THE OWNER at any time using the contact information provided at the beginning of these Terms and Conditions (General Information).<\/p>\n<p>Furthermore, if a dispute arises from the conclusion of this purchase contract between THE HOLDER and the User, the User, as a consumer, may request out-of-court dispute resolution, in accordance with Regulation (EU) No. 524\/2013 of the European Parliament and of the Council of May 21, 2013, on the online resolution of consumer disputes and amending Regulation (EC) No. 2006\/2004 and Directive 2009\/22\/EC. You can access this method through the following website: http:\/\/ec.europa.eu\/consumers\/odr. [\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row center_row=&#8221;yes&#8221; padding_top=&#8221;30px&#8221;][vc_column][vc_column_text uncode_shortcode_id=&#8221;144506&#8243;] GENERAL TERMS AND CONDITIONS This website, www.mallorcamedicalgroup.com (hereinafter the \u201cWebsite\u201d), is owned by MALLORCA MEDICAL GROUP [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-113168","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/comments?post=113168"}],"version-history":[{"count":10,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113168\/revisions"}],"predecessor-version":[{"id":113204,"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/pages\/113168\/revisions\/113204"}],"wp:attachment":[{"href":"https:\/\/mallorcamedicalgroup.com\/en\/wp-json\/wp\/v2\/media?parent=113168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}